Support

Check that the BRAW file is complete and opens in a compatible desktop application. A renamed or partially transferred file will not decode. BlackRAW Studio also supports other compatible video formats; if one fails, tell support the format, device and app version.

Disconnect and reconnect the USB-C cable firmly. Make sure the drive is formatted as exFAT or APFS — FAT32 cannot handle files larger than 4GB. Try a different USB-C cable if the issue persists. Some USB hubs may not provide sufficient power; connect the SSD directly to your device.

Go to Settings and reduce the Decode Quality. On older devices (iPhone 15 base model, iPad Air), quarter-resolution decode provides significantly smoother playback. Also close background apps to free up memory. For 12K BRAW files, half-resolution is recommended even on the latest hardware.

Make sure you're signed in with the same Apple ID used for the original purchase. Go to Settings inside the app and tap Restore Purchases. If using Family Sharing, subscriptions are not shared — each family member needs their own subscription.

Open Export and choose RAW, Individual Clips or Timeline. Original RAW trimming is available only for supported BRAW files and does not bake in the color grade. The other modes render the selected clips or sequence with color, using formats supported by the device. Export requires Pro.

No. BlackRAW Studio is an independent app developed by TRISIMIO SL in Madrid, Spain. It uses the official Blackmagic RAW SDK for iOS, which is freely available to third-party developers under Blackmagic Design's developer program.